Return & Refund Policy
- What is GSTphone Returns policy?
All items sold on GSTphone.my are covered under the GSTphone Returns policy.
Details Coverage of return policy 7 calendar days Change of mind Not Available
Depending on the applied Return policy, you may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.
Requirements for a valid return:
- Proof of purchase (order number, buying invoice, etc.)
- Bank details in Return Form if original payment are made via eGHL or Cash on Delivery.
- Your bank account details so GSTphone can credit the refund directly to your bank account for cases where retun is valid and Customer does not request for 1 to 1 exchange.
- Return reason has to be valid and returns acceptance conditions met (check out below)
- For which reason can I return an item?
You may want to return your item due to any of the following reasons:
Return Reasons Returns Acceptance Conditions New condition Sealed condition Complete (free gifts, accessories, original box) Not damaged Tags & labels attached Damaged x x Y Y Y Defective x x Y Y Y Wrong item delivered Y Y
Product seal should not be broken EXCEPT for item type that cannot be diffferentiated visually based on information provided on box / packaging only
Missing parts / Items Y x x Y Y Change of mind*
*Subject to 30% depreciation from the invoice amount.
Y Y Y Y Y
NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you. Your return courier fee will not be reimbursed.
- Can I return an item after & calendar days upon receipt?
Your item cannot be returned after 7 calendar days unless it is covered under GSTphone warranty (For Imported set/AP set).
Passed this period, If the item is covered by a manufacturer’s warranty, for prompt assistance please contact the manufacturer directly to organize the return.
You can also find all the contact information of your product’s warranty center on the warranty card inside your package.
- How long is the quality evaluation process?
Replacement/ Refund process only begins after we have completed evaluating your returned product.
This quality evaluation process may last up to 2 business days.
For Replacement (1 to 1 exchange), item will be couried to the same address on the first purchase.
For Refund process, you will receive the credit including return courier charges within 5-15 working days, depending on your bank policies. You must provide your bank account number for us to credit the payment.
- Where to return?
If your item meets all the requirement, return can be initiated by contacting SKY at 014-585 4444. Item must be mailed (Atention: SKY) to the following address:
GST Phone Retail Wholesale Sdn Bhd.
No G-07, Dataran Jelatek,
54200 Kuala Lumpur,